Privacy Policy

Introduction

Lyrqonix SARL ("we", "our", or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website or use our services.

We are the data controller responsible for your personal data. This policy applies to all visitors and users of our website and services.

Data We Collect

We may collect and process various types of personal data about you. The data we collect includes information you provide directly to us and information we collect automatically when you use our services.

Information You Provide

• Contact information (name, email address, phone number)
• Company details and professional information
• Communications and correspondence with us
• Information provided in enquiry forms or consultations

Information We Collect Automatically

• Website usage data and analytics information
• IP addresses and browser information
• Cookie and tracking technology data
• Device and connection information

How We Use Your Information

We use of your data is based on legitimate business interests, contractual necessity, and your consent where required. We process your personal information to provide our services effectively and improve your experience with Lyrqonix.

• To respond to your enquiries and provide customer support
• To deliver our finance technology services and consultations
• To communicate important updates about our services
• To improve our website functionality and user experience
• To comply with legal and regulatory requirements
• To protect our business interests and prevent fraud
• For marketing purposes where you have given consent

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

For detailed information about the cookies we use, please refer to our Cookie Policy.

Data Sharing and Disclosure

We do not sell your personal data to third parties. We may share your information in the following circumstances:

• With service providers who assist in delivering our services
• With professional advisers including lawyers and accountants
• To comply with legal obligations or court orders
• To protect our rights, property, or safety
• In connection with business transfers or acquisitions

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements.

• Contact enquiries: 3 years from last contact
• Client data: 7 years after contract termination
• Marketing data: Until consent is withdrawn
• Website analytics: 26 months maximum

Your Rights

Under the General Data Protection Regulation (GDPR), you have several rights regarding your personal data:

• Right of access: Request copies of your personal data
• Right to rectification: Correct inaccurate personal data
• Right to erasure: Request deletion of your personal data
• Right to restrict processing: Limit how we use your data
• Right to data portability: Receive your data in a structured format
• Right to object: Object to processing for direct marketing
• Right to withdraw consent: Withdraw consent at any time

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication measures
• Staff training on data protection principles

International Data Transfers

Your personal data may be transferred to and processed in countries outside the European Economic Area (EEA). We ensure adequate protection through:

• European Commission adequacy decisions
• Standard contractual clauses
• Binding corporate rules
• Other appropriate safeguards as required by law

Contact Information

If you have any questions about this privacy policy or wish to exercise your rights, please contact us using the following details:

Complaints

If you believe we have not handled your personal data in accordance with this policy, you have the right to lodge a complaint with the Luxembourg National Commission for Data Protection (CNPD):

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date. We encourage you to review this policy periodically.